I - Tu contrato con DayIn
II - Validez y modificaciones del producto
III - Precios y pagos
IV - Modificaciones, reembolsos y cancelaciones
V - Seguros
VI - Insurance
VII - Disclaimers
I - Controlador de datos
II - Uso de datos
III - Almacenamiento de datos
IV - Recopilación de datos
V - Galletas
Esta página se actualizó por última vez el 29 de noviembre de 2023.
Queremos ofrecerte la mejor experiencia. Por eso, creemos que todo debe ser claro y transparente entre nosotros para asegurarnos de que podemos trabajar en las mejores condiciones y que tú puedes conseguir todo lo que deseas.
Cuando haces una reserva con DayIn, te comprometes a aceptar y aceptar estas condiciones de reserva en tu nombre y el de tu grupo. Estas condiciones, junto con la información que aparece en nuestro sitio web, constituyen el acuerdo completo entre DayIn y tú.
DayIn se reserva el derecho de cambiar estos términos y condiciones sin previo aviso.
DayIn le ofrece la oportunidad de comprar productos y servicios relacionados con el turismo sin registrarse. Cada producto y servicio incluye las siguientes funciones, que usted acepta automáticamente en el momento de la compra:
— reservar el tour/viaje, parte del mismo o una experiencia específica, en las ciudades en las que estamos presentes;
— asistencia del personal de DayIn, en la medida de sus posibilidades, durante la duración del servicio;
— oportunidad de informarle sobre productos y servicios nuevos o alternativos similares a los que está comprando.
Los productos ofrecidos por DayIn son válidos según las fechas y horas que aparecen en bookadayin.com.
DayIn no se hace responsable de ninguna información que no proporcione directamente.
DayIn se reserva el derecho de cancelar, cambiar o sustituir cualquier recorrido que hayas reservado en bookadayin.com, en cualquier momento y por cualquier motivo.
Todos los cálculos de fecha y hora deben realizarse en la zona horaria de la ciudad en cuestión, por ejemplo, si el recorrido está destinado a realizarse en París, hora de Europa Central (CET).
Los precios son fijos en el momento de la reserva y, por lo general, no estarán sujetos a recargos. La única excepción a esto será el aumento de nuestros costos que surja como resultado de cualquier acción gubernamental o aumento del precio de las entradas sin previo aviso.
Las entradas y entradas a los museos también están sujetas a cambios sin previo aviso debido a la adición o eliminación de exposiciones por parte de los museos. Solo declaramos esto para reservarnos el derecho, pero nunca hemos tenido que hacerlo valer.
Nuestros tours y experiencias se pueden ver en varias monedas, pero el pago se realiza en euros (€).
Los códigos promocionales y las «ofertas» especiales están sujetos a los términos de cada oferta. Esto significa que los detalles de la oferta se describen en cada lugar del anuncio. Además:
- No puedes usar dos códigos promocionales a la vez en ninguna situación.
- Los códigos promocionales son válidos solo para el descuento anunciado. Si se descuenta un importe adicional debido a problemas técnicos en nuestro sitio web o a un error humano, DayIn se reserva el derecho de solicitar un pago adicional para cubrir la diferencia. Si el cliente se niega a cubrir la diferencia, DayIn cancelará el recorrido de forma amistosa.
- Los códigos promocionales solo pueden utilizarlos las personas a las que se ofrecen si los reciben por correo electrónico, a menos que se indique explícitamente lo contrario.
- Los códigos promocionales no son un «derecho» ni un «derecho». Solo se pueden usar según lo descrito y no se aplican a compras anteriores.
Todas las solicitudes de modificación/modificación de la reserva deben dirigirse al equipo de DayIn por correo electrónico a contact@bookadayin.com, por teléfono o a través de nuestro formulario web.
Si solicita un cambio de fecha/hora, DayIn intentará cumplir con su solicitud. Sin embargo, DayIn no puede garantizar las solicitudes de cambio de fecha y hora, ya que todas las solicitudes y modificaciones están sujetas a disponibilidad. En el caso de las solicitudes de cambio realizadas dentro de las 24 horas anteriores al recorrido, DayIn hará todo lo posible por adaptarlas, pero cobrará tarifas asociadas, pero no limitadas a, el costo del billete y los gastos de personal para adquirirlas o cambiarlas.
Las cancelaciones pueden estar sujetas a una tarifa de cancelación, que puede variar según el recorrido, la situación o el caso. Las tarifas no se limitan a, sino que pueden incluir el costo de las entradas para las excursiones que requieren la compra de una entrada por adelantado. Todas las cancelaciones deben enviarse por correo electrónico a contact@bookadayin.com. No se realizará ningún reembolso por las cancelaciones realizadas dentro de las 24 horas anteriores a la visita. No se realizará ningún reembolso por un recorrido una vez que el recorrido haya comenzado.
Si le preocupa la posibilidad de cancelación o los costos no reembolsables, le recomendamos que compre un seguro de viaje.
We recognize that external factors beyond our control may occasionally affect the delivery of our tours. Should any part of a tour not be delivered as originally planned for such reasons — including but not limited to museum closures, weather restrictions, or route changes — Dayin may provide fair compensation or a partial refund.
The amount is determined on a case-by-case basis, taking into account the extent of the disruption and the services already provided.
Approved refunds are processed through Stripe, our payment provider, within 3 to 5 business days. Refunds are issued in your original currency of payment.
If you do not arrive at the meeting point at the scheduled time and cannot be reached, the booking will be treated as a no-show. No refund is available for no-shows. We may offer to reschedule your tour depending on guide and ticket availability, but rescheduling is not guaranteed.
Please arrive at the meeting point 10 minutes ahead of your scheduled start time. Because your guide, and where applicable your timed museum entry, are reserved specifically for you, we cannot always wait:
- For small group tours, guides can wait no longer than 10 minutes past the start time.
- For private tours, if we are unable to reach you, guides will wait no longer than 15 minutes. If we are in contact with you, guides can wait up to 30 minutes.
Beyond these windows, the booking may be treated as a no-show, with no refund due.
Our tours run rain or shine, and we ask that you come prepared and dressed for the weather. In the event of extreme weather conditions, we may offer to reschedule your tour, subject to availability.
La cancelación por fuerza mayor o por motivos ajenos a nuestro control dará lugar a un reembolso. Esto se decidirá a discreción de la gerencia, caso por caso.
Con menos frecuencia, los recorridos pueden estar sujetos a cambios de fecha. Si el cambio es inaceptable para el usuario y no hay alternativas posibles, DayIn ofrecerá un reembolso, según el criterio de la dirección, caso por caso.
DayIn ha realizado todas las investigaciones y planificaciones adecuadas para asegurarse de que sus clientes puedan realizar todos los recorridos programados en el sitio web de DayIn, pero no podemos hacernos responsables de las huelgas en el país o la ciudad de la gira. Si un museo o sitio arqueológico cierra debido a una huelga, DayIn no puede asumir la responsabilidad, ya que no hay forma de saberlo con antelación. Haremos todo lo posible para reprogramar las visitas afectadas, pero no podemos garantizar una reprogramación exitosa para satisfacer las necesidades de los clientes. La mayoría de los museos se reservan el derecho de cerrar sin previo aviso por cualquier motivo que consideren necesario. DayIn no se hace responsable de las decisiones tomadas por la administración de sitios arqueológicos, museos o iglesias.
We will do our best to reschedule any affected tours, but successful rescheduling cannot be guaranteed. Most museums reserve the right to close at short notice for any reason they deem necessary (technical issues, heatwave, special events…). Dayin cannot be held responsible for decisions made by museum, church, or monument management.
We take great pride in the quality of our tours. If your experience did not meet your expectations, we invite you to contact us at contact@bookadayin.com so we can address it.
Our approach is as follows:
- An open discussion to understand what fell short.
- A fair resolution, which may take the form of a partial refund, a future credit, or another appropriate gesture, determined case by case according to the circumstances and, where possible, the guest's preference.
Our aim is for every guest to feel valued and looked after, even when things do not go entirely as planned.
De conformidad con las leyes francesas, DayIn está asegurada para todos sus tours en caso de que ocurra cualquier incidente. Sin embargo, DayIn aconseja a todos los clientes que compren un seguro de viaje en todas las circunstancias posibles.
DayIn no se hace responsable de ninguna pérdida, lesión o daño que se produzca durante el uso de sus servicios, es decir, robos, accidentes automovilísticos, enfermedades, actos de terrorismo, etc.
DayIn no se hace responsable de los objetos personales perdidos, robados o dañados durante los recorridos. DayIn se asocia con los mejores proveedores de transporte, guías atentos y proveedores de servicios, pero es responsabilidad de cada participante vigilar sus efectos personales. DayIn siempre recomienda a los viajeros que cuenten con un seguro adecuado para cubrir estos problemas.
Cualquier menor de edad que participe en un DayIn Tour debe estar acompañado por un adulto y supervisado por un adulto durante toda la duración del recorrido por la ciudad, paquete o servicio de vacaciones. DayIn, o cualquier persona empleada por DayIn, no puede hacerse responsable de los niños menores de edad durante la duración de un recorrido.
Se recomienda encarecidamente que las personas que necesiten asistencia especial reserven un recorrido privado de un día con un acompañante que sea físicamente capaz y completamente responsable de brindar asistencia. Aunque DayIn hará todo lo posible para alojar a las personas con discapacidades, DayIn no se hace responsable de la asistencia personal y, para garantizar que aproveche al máximo su experiencia, se sugiere que reserve un recorrido privado para tener flexibilidad con los horarios y garantizar que la mejor ruta turística se planifique con antelación para satisfacer sus necesidades.
No tenemos nada que esconder, por eso mantendremos todo transparente. Por lo tanto, permítanos explicarle la información que procesamos y sus derechos al respecto.Dayin ("Dayin," "we," "us," or "our"), the brand behind bookadayin.com. By opting in to receive text messages from Dayin, you agree to these Terms.
When you provide your mobile phone number and consent to receive text messages, you agree to receive SMS/text messages from Dayin related to your tours and bookings. These messages may include:
- Booking confirmations and updates
- Appointment and tour reminders
- Guide and meeting-point details
- Customer service replies and follow-ups regarding your tour or inquiry
- Other information relevant to your booking with Dayin
Consent to receive these messages is not a condition of purchasing any goods or services from Dayin.
Podemos recopilar y almacenar los datos personales que nos proporciona, incluso cuando
El sitio
Para obtener más información sobre la protección de datos personales, también puede consultar el sitio web de la Commission Nationale de l'Informatique et des Libertés (Comisión Nacional Francesa de Tecnología de la Información y Libertades Civiles) STOP to any message you receive from us. After you send STOP, we will send you a confirmation message and you will no longer receive text messages from Dayin. If you wish to rejoin the Program, simply opt in again as you did initially.
Sin hablar de esos deliciosos aperitivos, las cookies en línea son pequeños archivos de letras y números que almacenamos en su navegador o en el disco duro de su ordenador cuando navega por el sitio. Nos ayudan a proporcionarle una buena experiencia cuando navega por nuestro sitio web y también nos permiten mejorarlo.HELP to any message, or contact us directly:
- Email: contact@bookadayin.com
- Phone / Text: +1 (302) 298-1735
Carriers are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission by your wireless carrier and is not guaranteed by Dayin.
Your privacy matters to us. Mobile opt-in information and consent will not be shared with third parties for their own marketing purposes. For details on how we collect, use, and protect your information, please review our Privacy Policy.
We may update these Terms from time to time. Changes are effective upon posting to this page. Your continued participation in the Program after any change constitutes acceptance of the revised Terms.
Dayin
Email: contact@bookadayin.com
Phone / Text: +1 (302) 298-1735
Website: www.bookadayin.com
We have nothing to hide, this is why we'll keep everything here transparent. So, let us explain the informations we process and your rights concerning it.
The Dayin website is the property of Hello Europe based in Dover, DE, USA. We protect the data collected on this website like it's our own.
You can contact us any time at privacy@bookadayin.com
Upon messaging opt-in, the end user agrees to receive messages from Dayin regarding End users can opt-out by replying STOP or request more information by replying HELP. Message frequency varies. Message and data rates may apply. If you need assistance or have questions about our SMS service, reply with "HELP" to any SMS message you receive, or contact our customer support team at privacy@bookadayin.com
We may collect and store the personal data you provide to us, including when you
- answer questions on our site;
- create an account;
- subscribe to our newsletter or download content (such as a guide, checklist or template);
- submit such information to our customer service department by email, chat or telephone;
- make a booking and therefore payment.
You can always choose not to give us this information. However, in some cases it is essential for the proper performance of a service.
We use your personal data to implement and manage the services on the site and to respond to your specific requests. We also use your personal data to operate and improve our services, our site and our approach. This information is used solely by us and allows us to better tailor our services to your needs.
If you have opted-in to receive emails and mini-messages from us when you subscribe to the newsletter, you will receive emails and alpha-numeric messages about our products and promotions. We will then use the personal data you provided when you registered.
You can unsubscribe from these mailings at any time.
We collect - at the time of booking - the following info, classified as personal data:
- Name
- Surname
- Email address
- Phone number
We use the information in our possession in the manner described below to provide the services of Dayin. That’s how:
- we use your information to inform you about our initiatives;
- we use your data to book the trip and the experiences you requested at the time of booking;
- we use your data to contact and provide you the assistance necessary to allow you the best experience without problems the trips purchased with us;
- we use your data to keep you updated, once the trip is over, on new proposals that may interest you.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
In order to validate your booking for the paid service we offer, you agree that we may use payment service providers who may collect your personal data for the purpose of enabling the proper operation of credit card payment processing services.
To pay for your purchase, you will be required to provide your billing details as well as your payment details, i.e.:
- your payment card number,
- the name of the cardholder,
- the validity date
- and security codes.
You may also be asked to provide the name of your telecoms operator, the model of your mobile phone and a valid mobile phone number in order to be able to provide purchase instructions directly through your mobile phone.
We keep details of your payments, as well as details of the purchases you make. Transaction details are held by Dayin or the service provider. This retention is for internal purposes including accounting, compliance and legal purposes in accordance with this Privacy Policy.
We do not (and will never) sell your informations to anyone.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
The data provided and their use are processed solely by Dayin and our internal departments for marketing, accounting, human resources, communication, sales, customer service and quality service purposes.
They can also be shared with our partners to offer you the best of our expertise and services. They process your Personal Data solely on behalf of the company and according to the company's instructions.
Here is an updated list of partners with whom we can share your data and its purposes:
As part of our activities, we can also use external software to improve and speed up our work. Here is an updated list of the programs we use with the related purposes.
We may share information with law enforcement or in response to legal requests when it is ordered by law or ordered by a magistrate through a specific provision with legal and mandatory value against Dayin.
The site bookadayin.com is hosted by the company Amazon Web Services LLC, via the site builder Webflow.
Address of AWS: P.O. Box 81226, Seattle, WA 98108-122
Your data will be kept for the duration of our business relationship and for 3 years thereafter.
For any information on the protection of personal data, you can also consult the website of the Commission Nationale de l'Informatique et des Libertés (French National Commission for Information Technology and Civil Liberties) www.cnil.fr.
In application of the French Data Protection Act 78-17 of 6 January 1978, as amended, and of the General Data Protection Regulation, the User has the right to exercise the following rights:
- A right of access: As a data subject, you may inquire about the nature of your Personal Data stored or processed by the Company.
- A right of rectification: If any Personal Data is inaccurate or incomplete, you may request that it be amended.
- A right to object: You have the right to object, at any time, to the Processing of your Personal Data where the Company processes your Personal Data for reasons of their legitimate interest or for marketing purposes.
- A right to the limitation of the Processing of your Personal Data: You have the right to request the limitation of the Processing of your Personal Data where permitted by applicable laws and regulations.
- A right to portability of your Personal Data: If you meet the requirements of the applicable laws and regulations relating to the protection of personal data, you have the right to receive a subset of your Personal Data and to transfer it to another controller.
- A right to determine the fate of your Personal Data: The Company may dispose of Personal Data relating to a deceased individual. We will respect any instructions given by an individual regarding the retention, deletion or disclosure of their Personal Data after their death. In the absence of such directives, the Company will comply with the requests of the heirs as set out in the applicable provisions of the French Data Protection Act.
To exercise your rights, please write by email to privacy@bookadayin.com. If you believe that one of your rights has not been respected by the Company, you may file a complaint with the Cnil via its website: www.cnil.fr.
Not talking about those delicious snacks, online cookie are small files of letters and numbers that we store on your browser or the hard drive of your computer when your are browsing through the site. They help us to provide you with a good experience when you browse our website, and also allow us to improve our site.
This deposit of advertising and/or audience measurement cookies is subject to your consent, that is why you will find at the bottom of our site a banner cookies that allows you at any time to accept, configure and / or refuse the deposit of the latter. You can also change your mind at any time via the manager at your disposal or via your browser.
If you prevent these cookies from being set, you will not be able to use the basic features and the site may not function effectively.
We use the following cookies:
- Strictly necessary, these are cookies that are required for the operation of our website.
- Analytical / performance cookies, these cookies collect anonymous data for statistical purposes. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. They are also used to detect navigation problems and any other difficulties. This helps us to improve the way our website works, for example, by ensuring that users find what they are looking for easily.
- Functionality and personnalisation cookies, these cookies are used to recognise you when you return to our website. They remember your choices, settings, content preferences on the site (language, personnalisation choices...) for a tailored experience. If you reject these cookies, we will not be able to offer you certain features and some pages of the Site may not function properly.
- Third-party cookies, our website will set several types of third-party cookie, and we do not control the operation of any of them. The third-party cookies which may be set include:
Google Analytics – we use Google Analytics to collect data about website usage. This data does not include personally identifiable information. You can view the Google Privacy Policy here: www.google.com/policies/privacy/.
Facebook – we use a Facebook pixel to obtain information regarding the activities that users engage in while visiting our web pages. For information on Facebook’s Privacy and Cookie policy, visit https://www.facebook.com/policies/cookies/.
On your first visit to the Site, a banner with cookies will appear on the home page. A clickable link allows you to learn more about the purpose and operation of cookies and refers you to this page. Continuing to navigate on another page of the site or selecting an element of the Site (in particular: image, text, link, etc.) materialises your acceptance of the deposit of the cookies concerned on your computer.
You can also change your mind at any time and manage your cookies through the cookie button at your disposal on the bottom left of the page browser. Accept, configure and / or refuse the deposit of the latter.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
For more information on cookies, you can consult the CNIL website.
Créditos fotográficos: Puedes encontrar en el sitio web una mezcla de nuestras propias fotos, de las que DayIn es el único propietario de los derechos, y fotos devarios artistas en Unsplash.
Todos los iconos: los iconos son de icons8.com
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