I- 你与 DayIn 的合同
II- 产品有效期和修改
III- 价格和付款
IV- 修改、退款和取消
V- 保险
VI- 免责声明
I- 数据控制器
II- 数据使用情况
III- 数据存储
IV- 数据回收
V- 浏览器数据
本页面最后一次更新于 2023 年 11 月 29 日。
我们希望为您提供最佳体验。为此，我们认为我们之间的一切都必须清晰透明，以确保我们能够在最佳条件下工作，并且您可以得到想要的一切。
当您通过DayIn进行预订时，您承诺您有权代表自己和您的一方接受这些预订条件。这些条件加上我们网站上列出的信息构成了您与DayIn之间的完整协议。
DayIn 保留更改这些条款和条件的权利，恕不另行通知。
DayIn为您提供无需注册即可购买与旅游相关的产品和服务的机会。每种产品和服务都包含以下功能，您在购买时会自动同意这些功能：
— 在我们所在的城市预订行程/旅行，包括其中的一部分或特定体验；
— DayIn员工在服务期间尽其所能提供协助；
— 有机会通知您有关与您所购买产品类似的新产品或替代产品和服务。
根据bookadayin.com上显示的日期和时间，DayIn提供的产品有效。
DayIn 对其未直接提供的任何信息不承担任何责任或责任。
DayIn保留随时以任何理由取消、更改或替代您在bookadayin.com上预订的任何旅行的权利。
所有日期和时间均应在相关城市的时区进行计算。例如，如果旅行计划在巴黎进行，则为中欧时间（CET）。
价格在预订时是固定的，通常不收取附加费。唯一的例外是我们的成本增加，这是由于政府在没有警告的情况下采取任何行动或门票价格上涨所致。
由于博物馆增设和移除展览，博物馆门票/入场券也可能随时更改，恕不另行通知。我们这样说只是为了保留权利，但从未强制执行过这项权利。
我们的旅行和体验可以用多种货币查看，但付款以欧元（€）支付。
促销代码和特别 “优惠” 受每项优惠的条款约束。这意味着每个广告位置都描述了报价的详细信息。此外：
-在任何情况下，您都不能同时使用两个促销代码。
-促销代码仅对广告折扣有效。如果由于我们网站的技术问题或人为错误而获得额外折扣，DayIn有权要求额外付款以弥补差额。如果客户拒绝支付差额，DayIn将友好地取消行程。
-除非另有明确规定，否则促销代码仅适用于通过电子邮件收到的用户。
-促销代码不是 “权利”，也不是 “权利”。它们只能按描述使用，不适用于过去的购买。
所有修改/修改预订的请求必须通过电子邮件发送给 DayIn 团队，地址为 contact@bookadayin.com、电话或通过我们的网络表单。
如果您要求更改日期/时间，DayIn 将尝试兑现您的请求。但是，DayIn 无法保证日期/时间变更请求，因为所有请求和修改均视供应情况而定。对于在行程开始前24小时内提出的改签请求，DayIn将尽合理的努力予以安排，但将收取与购票/更改门票的门票费用和人员成本相关的费用，但不限于门票费用和人员成本。
取消可能会收取取消费用，该费用可能因行程、情况或情况而异。费用不限于，但可能包括需要提前购买门票的旅行的门票费用。所有取消都应通过电子邮件提交 contact@bookadayin.com。行程结束后 24 小时内取消的行程将不予退款。旅行开始后，旅行不予退款。
如果您担心可能取消或无法退还的费用，我们建议您购买旅行保险。
We recognize that external factors beyond our control may occasionally affect the delivery of our tours. Should any part of a tour not be delivered as originally planned for such reasons — including but not limited to museum closures, weather restrictions, or route changes — Dayin may provide fair compensation or a partial refund.
The amount is determined on a case-by-case basis, taking into account the extent of the disruption and the services already provided.
Approved refunds are processed through Stripe, our payment provider, within 3 to 5 business days. Refunds are issued in your original currency of payment.
If you do not arrive at the meeting point at the scheduled time and cannot be reached, the booking will be treated as a no-show. No refund is available for no-shows. We may offer to reschedule your tour depending on guide and ticket availability, but rescheduling is not guaranteed.
Please arrive at the meeting point 10 minutes ahead of your scheduled start time. Because your guide, and where applicable your timed museum entry, are reserved specifically for you, we cannot always wait:
- For small group tours, guides can wait no longer than 10 minutes past the start time.
- For private tours, if we are unable to reach you, guides will wait no longer than 15 minutes. If we are in contact with you, guides can wait up to 30 minutes.
Beyond these windows, the booking may be treated as a no-show, with no refund due.
Our tours run rain or shine, and we ask that you come prepared and dressed for the weather. In the event of extreme weather conditions, we may offer to reschedule your tour, subject to availability.
由于不可抗力或我们无法控制的原因而取消将导致退款。这将由管理层根据具体情况酌情决定。
在不太频繁的情况下，旅行日期可能会有所变化。如果用户无法接受更改并且没有其他选择，则DayIn将根据具体情况由管理层自行决定提供退款。
DayIn已经做了充分的研究和规划，以确保其客户能够参加DayIn网站上安排的所有旅行，但我们对旅游所在国家或城市内的罢工不承担任何责任。如果博物馆或考古遗址因罢工而关闭，DayIn不承担责任，因为无法提前知道。我们将尽力重新安排任何受影响的旅行，但不能保证成功地重新安排行程以满足客户的需求。大多数博物馆保留以他们认为必要的任何理由在接到通知后关闭的权利。DayIn对考古遗址、博物馆或教堂管理层的选择不承担任何责任。
We will do our best to reschedule any affected tours, but successful rescheduling cannot be guaranteed. Most museums reserve the right to close at short notice for any reason they deem necessary (technical issues, heatwave, special events…). Dayin cannot be held responsible for decisions made by museum, church, or monument management.
We take great pride in the quality of our tours. If your experience did not meet your expectations, we invite you to contact us at contact@bookadayin.com so we can address it.
Our approach is as follows:
- An open discussion to understand what fell short.
- A fair resolution, which may take the form of a partial refund, a future credit, or another appropriate gesture, determined case by case according to the circumstances and, where possible, the guest's preference.
Our aim is for every guest to feel valued and looked after, even when things do not go entirely as planned.
根据法国法律，DayIn为所有旅行提供保险，以防发生任何事故。但是，DayIn建议所有客户在任何可能的情况下购买旅行保险。
DayIn对在使用其服务期间发生的任何损失、伤害或损害（例如抢劫、车祸、疾病、恐怖主义行为等）概不负责。
DayIn 对旅行期间丢失、被盗或损坏的个人物品不承担任何责任。DayIn与最好的交通提供商、细心周到的导游和服务提供商合作，但每个参与者都有责任密切关注自己的个人物品。DayIn始终建议旅行者购买足够的保险来应对这些问题。
在城市旅游/度假套餐/服务的整个过程中，任何未满成年年龄的未成年子女都必须由成人陪同并由成人监督。DayIn 或 DayIn 雇用的任何人员在旅行期间对未成年子女不承担责任。
强烈建议需要特殊援助的人与身体健康且完全负责提供援助的同伴一起预订 DayIn 私人旅游。尽管DayIn将尽最大努力为残障人士提供便利，但DayIn不负责提供个人协助，为了确保您从体验中获得最大收益，建议您预订私人旅游，以灵活安排时间，并确保提前规划最佳旅游路线以满足您的需求。
我们没有什么好隐瞒的，这就是为什么我们将保持这里的所有内容透明。因此，让我们解释一下我们处理的信息以及您与之相关的权利。Dayin ("Dayin," "we," "us," or "our"), the brand behind bookadayin.com. By opting in to receive text messages from Dayin, you agree to these Terms.
When you provide your mobile phone number and consent to receive text messages, you agree to receive SMS/text messages from Dayin related to your tours and bookings. These messages may include:
- Booking confirmations and updates
- Appointment and tour reminders
- Guide and meeting-point details
- Customer service replies and follow-ups regarding your tour or inquiry
- Other information relevant to your booking with Dayin
Consent to receive these messages is not a condition of purchasing any goods or services from Dayin.
我们可能会收集和存储您提供给我们的个人数据，包括您何时
该网站
有关个人数据保护的任何信息，您也可以访问国家信息与自由委员会（法国全国信息技术和公民自由委员会）的网站 STOP to any message you receive from us. After you send STOP, we will send you a confirmation message and you will no longer receive text messages from Dayin. If you wish to rejoin the Program, simply opt in again as you did initially.
在线饼干不是说那些美味的零食，而是由字母和数字组成的小文件，当您浏览网站时，我们会将其存储在您的浏览器或计算机硬盘上。它们帮助我们在您浏览我们的网站时为您提供良好的体验，也使我们能够改进我们的网站。HELP to any message, or contact us directly:
- Email: contact@bookadayin.com
- Phone / Text: +1 (302) 298-1735
Carriers are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission by your wireless carrier and is not guaranteed by Dayin.
Your privacy matters to us. Mobile opt-in information and consent will not be shared with third parties for their own marketing purposes. For details on how we collect, use, and protect your information, please review our Privacy Policy.
We may update these Terms from time to time. Changes are effective upon posting to this page. Your continued participation in the Program after any change constitutes acceptance of the revised Terms.
Dayin
Email: contact@bookadayin.com
Phone / Text: +1 (302) 298-1735
Website: www.bookadayin.com
We have nothing to hide, this is why we'll keep everything here transparent. So, let us explain the informations we process and your rights concerning it.
The Dayin website is the property of Hello Europe based in Dover, DE, USA. We protect the data collected on this website like it's our own.
You can contact us any time at privacy@bookadayin.com
Upon messaging opt-in, the end user agrees to receive messages from Dayin regarding End users can opt-out by replying STOP or request more information by replying HELP. Message frequency varies. Message and data rates may apply. If you need assistance or have questions about our SMS service, reply with "HELP" to any SMS message you receive, or contact our customer support team at privacy@bookadayin.com
We may collect and store the personal data you provide to us, including when you
- answer questions on our site;
- create an account;
- subscribe to our newsletter or download content (such as a guide, checklist or template);
- submit such information to our customer service department by email, chat or telephone;
- make a booking and therefore payment.
You can always choose not to give us this information. However, in some cases it is essential for the proper performance of a service.
We use your personal data to implement and manage the services on the site and to respond to your specific requests. We also use your personal data to operate and improve our services, our site and our approach. This information is used solely by us and allows us to better tailor our services to your needs.
If you have opted-in to receive emails and mini-messages from us when you subscribe to the newsletter, you will receive emails and alpha-numeric messages about our products and promotions. We will then use the personal data you provided when you registered.
You can unsubscribe from these mailings at any time.
We collect - at the time of booking - the following info, classified as personal data:
- Name
- Surname
- Email address
- Phone number
We use the information in our possession in the manner described below to provide the services of Dayin. That’s how:
- we use your information to inform you about our initiatives;
- we use your data to book the trip and the experiences you requested at the time of booking;
- we use your data to contact and provide you the assistance necessary to allow you the best experience without problems the trips purchased with us;
- we use your data to keep you updated, once the trip is over, on new proposals that may interest you.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
In order to validate your booking for the paid service we offer, you agree that we may use payment service providers who may collect your personal data for the purpose of enabling the proper operation of credit card payment processing services.
To pay for your purchase, you will be required to provide your billing details as well as your payment details, i.e.:
- your payment card number,
- the name of the cardholder,
- the validity date
- and security codes.
You may also be asked to provide the name of your telecoms operator, the model of your mobile phone and a valid mobile phone number in order to be able to provide purchase instructions directly through your mobile phone.
We keep details of your payments, as well as details of the purchases you make. Transaction details are held by Dayin or the service provider. This retention is for internal purposes including accounting, compliance and legal purposes in accordance with this Privacy Policy.
We do not (and will never) sell your informations to anyone.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
The data provided and their use are processed solely by Dayin and our internal departments for marketing, accounting, human resources, communication, sales, customer service and quality service purposes.
They can also be shared with our partners to offer you the best of our expertise and services. They process your Personal Data solely on behalf of the company and according to the company's instructions.
Here is an updated list of partners with whom we can share your data and its purposes:
As part of our activities, we can also use external software to improve and speed up our work. Here is an updated list of the programs we use with the related purposes.
We may share information with law enforcement or in response to legal requests when it is ordered by law or ordered by a magistrate through a specific provision with legal and mandatory value against Dayin.
The site bookadayin.com is hosted by the company Amazon Web Services LLC, via the site builder Webflow.
Address of AWS: P.O. Box 81226, Seattle, WA 98108-122
Your data will be kept for the duration of our business relationship and for 3 years thereafter.
For any information on the protection of personal data, you can also consult the website of the Commission Nationale de l'Informatique et des Libertés (French National Commission for Information Technology and Civil Liberties) www.cnil.fr.
In application of the French Data Protection Act 78-17 of 6 January 1978, as amended, and of the General Data Protection Regulation, the User has the right to exercise the following rights:
- A right of access: As a data subject, you may inquire about the nature of your Personal Data stored or processed by the Company.
- A right of rectification: If any Personal Data is inaccurate or incomplete, you may request that it be amended.
- A right to object: You have the right to object, at any time, to the Processing of your Personal Data where the Company processes your Personal Data for reasons of their legitimate interest or for marketing purposes.
- A right to the limitation of the Processing of your Personal Data: You have the right to request the limitation of the Processing of your Personal Data where permitted by applicable laws and regulations.
- A right to portability of your Personal Data: If you meet the requirements of the applicable laws and regulations relating to the protection of personal data, you have the right to receive a subset of your Personal Data and to transfer it to another controller.
- A right to determine the fate of your Personal Data: The Company may dispose of Personal Data relating to a deceased individual. We will respect any instructions given by an individual regarding the retention, deletion or disclosure of their Personal Data after their death. In the absence of such directives, the Company will comply with the requests of the heirs as set out in the applicable provisions of the French Data Protection Act.
To exercise your rights, please write by email to privacy@bookadayin.com. If you believe that one of your rights has not been respected by the Company, you may file a complaint with the Cnil via its website: www.cnil.fr.
Not talking about those delicious snacks, online cookie are small files of letters and numbers that we store on your browser or the hard drive of your computer when your are browsing through the site. They help us to provide you with a good experience when you browse our website, and also allow us to improve our site.
This deposit of advertising and/or audience measurement cookies is subject to your consent, that is why you will find at the bottom of our site a banner cookies that allows you at any time to accept, configure and / or refuse the deposit of the latter. You can also change your mind at any time via the manager at your disposal or via your browser.
If you prevent these cookies from being set, you will not be able to use the basic features and the site may not function effectively.
We use the following cookies:
- Strictly necessary, these are cookies that are required for the operation of our website.
- Analytical / performance cookies, these cookies collect anonymous data for statistical purposes. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. They are also used to detect navigation problems and any other difficulties. This helps us to improve the way our website works, for example, by ensuring that users find what they are looking for easily.
- Functionality and personnalisation cookies, these cookies are used to recognise you when you return to our website. They remember your choices, settings, content preferences on the site (language, personnalisation choices...) for a tailored experience. If you reject these cookies, we will not be able to offer you certain features and some pages of the Site may not function properly.
- Third-party cookies, our website will set several types of third-party cookie, and we do not control the operation of any of them. The third-party cookies which may be set include:
Google Analytics – we use Google Analytics to collect data about website usage. This data does not include personally identifiable information. You can view the Google Privacy Policy here: www.google.com/policies/privacy/.
Facebook – we use a Facebook pixel to obtain information regarding the activities that users engage in while visiting our web pages. For information on Facebook’s Privacy and Cookie policy, visit https://www.facebook.com/policies/cookies/.
On your first visit to the Site, a banner with cookies will appear on the home page. A clickable link allows you to learn more about the purpose and operation of cookies and refers you to this page. Continuing to navigate on another page of the site or selecting an element of the Site (in particular: image, text, link, etc.) materialises your acceptance of the deposit of the cookies concerned on your computer.
You can also change your mind at any time and manage your cookies through the cookie button at your disposal on the bottom left of the page browser. Accept, configure and / or refuse the deposit of the latter.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
For more information on cookies, you can consult the CNIL website.
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